Location: Metro Manila, National Capital Region, Philippines

The Global Client Service group is responsible for the day-to-day operations, client service delivery and management as well as oversight of key controls.

As a Client Service Associate within the Global Client Service, you will play a crucial role in ensuring that our external and internal clients receive best-in-class service every day. You will be the primary point of contact for clients, taking full responsibility for their experience and acting as their advocate within the organization. Your ability to resolve service issues promptly and effectively will be key to maintaining and enhancing client satisfaction.

Job responsibilities

• Resolve external and internal inquiries related to payments core cash products using the Inquiry Management tool.
• Act as a liaison with cross-functional teams to ensure prompt and satisfactory client resolutions.
• Develop and maintain strong client relationships to build trust and loyalty.
• Deliver innovative, value-added solutions and identify opportunities for service improvement and business growth.
• Share best practices with the Designated Service Team and contribute to client experience initiatives.
• Identify non-standard service requests as potential sales opportunities to support business development.
• Handle reporting and administrative tasks, including metrics tracking and productivity assessments.
• Proactively identify and mitigate risks related to payment and client data protection.
• Take ownership of inquiry resolution and escalate complaints appropriately, providing tailored solutions.
• Engage in ad-hoc initiatives to improve work quality, create efficiencies, and enhance client experience.
• Manage and resolve complex and escalated client inquiries, demonstrating strong problem-solving skills.

Required qualifications, capabilities, and skills

• Comprehensive knowledge of payment core cash product offerings and client portals.
• Excellent oral and written business communication skills.
• Outstanding interpersonal skills with strong problem-solving and resolution abilities.
• Proven ability to build and nurture strong relationships and influence outcomes collaboratively.
• Adaptability to dynamic, fast-paced environments while balancing client needs and firm interests.
• Strong time management and organizational skills for efficient task prioritization and execution.
• Ability to determine strategic priorities and maintain a balanced approach to work.
• Proficiency in Microsoft Office applications for productivity, communication, and reporting.

 

Join the Global Client Support as a Client Service Associate!