Bulge Bracket Investment Banks

Posted 3 days ago

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The Client Service Analyst delivers innovative solutions, collaborating with experts to consult, analyze, and implement strategies within Remittance Edge and Receivables Online platforms. This role involves client consultation, analytical testing, risk mitigation, and cross-functional project coordination. Essential skills include strong communication, problem-solving, client relationship management, and PC/Windows proficiency. Applicants should have a Bachelor's degree in Computer Science or equivalent experience and a minimum of one year in a similar role. Previous client service, process automation, and digital literacy experience is a plus. This role operates Monday-Friday, 8am-5pm, with on-call rotation and non-traditional hours as needed. Visa sponsorship not available. Located in Chicago, IL, USA.

Compensation: Not specified
City: Chicago
Country: United States

Full Job Description

Location: Chicago, IL, United States

Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill development in a fast-paced, delivery-sensitive environment. Leverage your strong communication, analytical, and problem-solving skills while collaborating with industry experts. Be part of a company that values your contributions and supports your professional journey.

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering innovative client solutions that drive our firm's success. You will collaborate with product, technology, and operations experts to consult, analyze, and implement solutions on our cutting-edge platforms. Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision. We value a culture of flexibility, continuous learning, and teamwork, where your skills in communication, problem-solving, and client relationship management will thrive. Join us to grow your career and make a meaningful difference.

Job Responsibilities

Collaborate with product, technology, and operations teams to deliver client solutions.
Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.
Monitor and update assigned projects, addressing client and operational issues.
Build profiles and transmissions for Receivables Operations, providing coding specifications.
Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified timeframes.
Provide support and training to team colleagues as needed.
Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.
Identify and escalate risks to minimize potential problems for clients and the business.
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others
and mitigate stakeholder impact.

Required Qualifications, Capabilities, and Skills

Bachelor's degree in Computer Science or equivalent work experience.
Minimum of one year of experience in a similar role.
Proficiency in using PC/Workstation in a Windows environment.
Strong verbal and written communication skills with demonstrated analytical and logical thinking skills.
Excellent time management, organizational, and planning abilities.
Self-motivated with strong behavioral skills with attention to detail and client-focused mindset.
Ability to build and maintain client relationships.
Understanding of technical systems for managing client implementations.
Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred Qualifications, Capabilities, and Skills

Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications.
Experience in client relationship management and presentation skills.
Ability to coordinate and manage internal and external parties for project delivery.
Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes.
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making
.

Required or Additional Information

Work schedule: Monday Friday, 8am - 5pm, with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.

Visa sponsorship is not available for this position.

Drive impactful client solutions with our dynamic team, enhancing your skills in a fast-paced, delivery-sensitive environment

Full Job Description

Location: Chicago, IL, United States

Job Responsibilities

Collaborate with product, technology, and operations teams to deliver client solutions.
Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.
Monitor and update assigned projects, addressing client and operational issues.
Build profiles and transmissions for Receivables Operations, providing coding specifications.
Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified timeframes.
Provide support and training to team colleagues as needed.
Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.
Identify and escalate risks to minimize potential problems for clients and the business.
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others
and mitigate stakeholder impact.

Required Qualifications, Capabilities, and Skills

Bachelor's degree in Computer Science or equivalent work experience.
Minimum of one year of experience in a similar role.
Proficiency in using PC/Workstation in a Windows environment.
Strong verbal and written communication skills with demonstrated analytical and logical thinking skills.
Excellent time management, organizational, and planning abilities.
Self-motivated with strong behavioral skills with attention to detail and client-focused mindset.
Ability to build and maintain client relationships.
Understanding of technical systems for managing client implementations.
Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred Qualifications, Capabilities, and Skills

Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications.
Experience in client relationship management and presentation skills.
Ability to coordinate and manage internal and external parties for project delivery.
Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes.
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making
.

Required or Additional Information

Visa sponsorship is not available for this position.

Drive impactful client solutions with our dynamic team, enhancing your skills in a fast-paced, delivery-sensitive environment

Client Service Analyst

Full Job Description

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