Location: National Capital Region, Philippines

Join a high-performing payments team where youll learn fast, build deep expertise, and grow your career through hands-on client delivery. 

As a Client Onboarding Manager at J.P. Morgan Global Banking, you will collaborate with our clients to implement JPMorgan Payments products, enhancing their eCommerce business capabilities and treasury operations. You will play a pivotal role in driving and coordinating all aspects of a positive client onboarding experience.

This team requires a strong project governance discipline to execute proven client and product onboarding methodologies. You will need to possess rich expertise to consult and lead clients in adopting JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses.

 

Job Responsibilities:

• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process.
• Manage multi-entity/jurisdiction product implementation and account opening requests, including cross-region implementation deals.
• Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles.
• Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation.
• Ensure compliance with audit and controls policies and procedures, with a focus on risk management.
• Drive improvements to the global operating model with internal partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies.
• Provide subject matter expertise for international regulatory requirements, products, documentation, and services.
• Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements 
• Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution

 

 

Required qualifications, capabilities and skills:

• Bachelor's degree with at least 5 years of relevant industry experience in Cash Management, Transaction Banking, Corporate Finance or Non-bank Payment service providers
• Superior leadership and teamwork skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization.
• Accomplished project manager operating  in a client facing environment  such as Consulting or Business transformation 

 

 

Preferred qualifications, capabilities and skills:

• Knowledge or hands-on experience with enterprise applications such as SAP, Oracle, etc., particularly in the finance/treasury domain.
• Familiarity with Payment file/data transfer technologies such as ISO format, enterprise connectivity like SFTP, API, SWIFT.
• Positions held in client facing roles and proven project management skills. 

Partner with clients to onboard JPMorgan Payments, boosting eCommerce/treasury outcomes through strong governance and expertise.