Business Analysis Director - Payments - Executive Director
at J.P. Morgan
Posted 17 days ago
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Senior leadership role responsible for driving expense management and strategic process improvements across the payments network. Lead a high-performing analytics team to validate network expenses, ensure accurate merchant billing, triage billing issues, and develop automation/ML solutions to reduce manual work. Partner cross-functionally with product, relationship management, and senior management to identify expense reduction opportunities and support contract negotiations. Role has significant visibility and impact on operational and financial outcomes.
- Compensation
- Not specified
- City
- Dallas
- Country
- United States
Currency: Not specified
Full Job Description
Location: Plano, TX, United States
As a Business Analysis Director within JPMorganChase, you will be a key player in shaping the operational and strategic direction of our business. Your role will involve leveraging your advanced knowledge in business analysis and data analytics to uncover patterns, identify root causes, and design solutions that support the implementation of business strategies. You will be expected to lead large teams, fostering a culture of innovation and strategic thinking, while ensuring the delivery of high-quality service. Your decisions will have a significant impact on our operations, financial management, and client relationships. With your expertise in digital proficiency and automation, you will drive the development of new methods and techniques to resolve operational challenges, contributing to the longer-term plans for your area to fit within broader functional and organizational strategy.
You will play a pivotal role in driving financial success by leading expense management, innovative solutions, and impactful reporting.
As the Business Analysis Director in the Payment Network Office, you will have an integral part in driving the overall financial goals of the firm by managing expenses from the payment networks. To do this you will minimize under-utilized optional services, partner with product engineers to develop solutions that accurately pass thru these expenses to our merchants, triage billing issues, manually bill in instances there is not a systemic billing option. This role is a highly visible one with regular reporting to senior management on expense reduction opportunities and historically has been responsible for tens of millions of dollars in annual expense reduction.
Job Responsibilities
- Lead a high-performing team of data analysts responsible for validating billions of dollars in annual expenses, ensuring accurate merchant billing, managing manual billing activities, estimating financial impacts of new mandates, and validating brand updates.
- Drive expense management by building and executing a strategic roadmap to reduce overall network costs.
- Partner with relationship management teams to support network contract negotiations.
- Serve as a subject matter expert on network expenses, contributing to modernization initiatives.
- Champion automation and innovation by developing ML/AI solutions to streamline manual processes across the payment network office and beyond.
- Mentor junior associates to foster professional growth and team development.
Required qualifications, capabilities and skills
- 8+ years in payments, ideally working for an acquirer, payment network, or fintech.
- 3+ years managing a high-performing team.
- Demonstrates Strong data analytics skills with experience in at least two of the following: SQL, SAS, Python, Essbase, R, Alteryx.
- Illustrates deep knowledge of the overall payments’ ecosystem, including transaction economics (interchange and scheme fees).
- Ability to partner cross-functionally with all areas of the business.
Preferred qualifications, capabilities, and skills
- 10+ years in payments, ideally working for an acquirer/processor, payment network, or fintech.
- Advanced degree in Data Science, Statistics, Computer Science, Economics, or related quantitative field.
- Undergraduate degree.
