Location: Mumbai, Maharashtra, India

Job Responsibilities

• Strategic Communications and Stakeholder Partnership:
  • Serve as a strategic communications partner to one or more business areas, providing advisory support in creating and implementing robust, measurable internal and external communication strategies.
  • Manage priority stakeholder relationships to complement business priorities with impactful storytelling.
  • Interweave local, country-wide and global priorities to maintain balance and effective air traffic control of communication interventions in a highly matrixed environment.
  • Lead end-to-end project management of communications initiatives and internal events including town halls, leadership forums, recognition programs and employee engagement ensuring timely delivery, stakeholder alignment and quality execution across all workstreams.
  • Work closely with domestic, regional and global communication colleagues to share best practices and align on business and functional mandates.
• Content Development and Editorial Management:
  • Develop an understanding of cross-functional subject matter and create content that connects the dots for a young and diverse audience.
  • Write simple, relevant and impactful content to support stakeholder priorities and drive people engagement.
  • Curate corporate and people stories for internal and external storytelling to build, manage and deliver a robust editorial calendar.
  • Demonstrate hands-on writing across diverse styles and mediums long form, short form, infographics, video, blogs, thought leadership op-eds, case studies, features, event reportage, executive scripts and creative campaign copy.
• Channel Management and Delivery:
  • Shoulder everyday responsibility for managing identified channels including broadcast email, newsletters, intranet and digital signage.
  • Build and engage a strong delivery network across locations to implement communication initiatives and source stories from the ground.
  • Bring innovation to communications through delivery, process, channels and automation.
• Measurement, Governance, and Process:
  • Analyze and report on content and channel efficacy to develop and revise communication strategy.
  • Govern and ensure internal communications consistency and effectiveness by creating content-related processes and guidelines for the function.
  • Apply responsible use of AI tools to enhance content quality as well as measure and improve communications through available metrics and audience insights.
  • Roll up sleeves and proactively support the team to deliver a shared agenda.

 

Core Competencies

• 8 10 years of work experience, with at least four years of hands-on experience in managing internal communications.
• Communications experience in an IT/GCC/ BFSI multinational firm preferred.
• Strong writing and editorial rigor are essential; where used, AI tools should be applied responsibly to enhance clarity, consistency and measurement, with appropriate human review and accountability.
• Competence in writing and editing in AP Style will be an added advantage.
• Recent experience managing or working on SharePoint CMS will be a bonus.
• Exceptional written, interpersonal and presentation skills.
• Self-driven and motivated with a strong work ethic and integrity.
• Can-do, entrepreneurial attitude that supports an aggressive functional roadmap.
• Strong team player who celebrates collective success.
• Ability to work independently as well as partner with and manage multiple stakeholders.
• Strong organizational skills with the ability to prioritize and balance multiple projects.
• Commitment to excellence and accuracy, with the ability to make decisions in a fast-paced environment.

 

Desired Qualifications

• Demonstrated ability to manage communications in a matrix organization and fast-paced corporate environment.
• Versatility in executing various writing styles, voices and formats across audiences and platforms.
• Creative mindset with the ability to generate fresh ideas and bring innovation to communications.
• Ability to support senior leaders and execute in high-profile, high-visibility settings.

As Associate Internal and Corporate Communications, you will serve as a strategic communications partner to key business areas, developing and executing robust, measurable internal communication strategies.