at J.P. Morgan
Bulge Bracket Investment BanksPosted 17 days ago
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**Associate Banker - Chicago Central West (40 Hours, Floating)** - Represent JPMorgan Chase brand, providing exceptional client experiences using cutting-edge financial technology. - Key responsibilities include creating a welcoming environment, handling transactions, educating clients on digital banking, building client relationships, and performing branch operations. - 6 months of Associate Banker experience required. Must be able to put clients first, build trusted relationships, resolve client issues, and learn quickly. - Preferred: 1+ year of experience and cash handling experience. Strong desire to educate clients on technology solutions. - Collaborate with team, travel locally, and follow banking regulations. High school diploma or equivalent required.
- Compensation
- Not specified
- City
- Chicago
- Country
- United States
Currency: Not specified
Full Job Description
Location: Chicago, IL, United States
As an Associate Banker in a Chase Branch, you will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts helping clients achieve their financial goals.
Job Responsibilities
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Provide support and coverage to multiple branch locations, local travel required.
- 6 months Associate Banker experience required.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- High school diploma or GED equivalent.
- 1+ year of Associate Banker experience desired
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
