at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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"In San Francisco, CA, join JPMorgan Chase as an Associate Banker, embodying our commitment to hospitality and client care. Welcoming and assisting clients daily, you'll create a friendly environment, managing lobby traffic and educating clients on self-service technology like the Chase Mobile App and ATMs. Collaborate with the team to exceed client expectations, build relationships, and drive branch success. Key requirements include client-focused service, trusted relationship-building, and quick product learning, with customer service experience preferred. A high school diploma or equivalent is essential for this role. Federal Deposit Insurance Act compliance applies."
- Compensation
- Not specified USD
- City
- San Francisco
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: San Francisco, CA, United States
- Create a welcoming environment by delivering attentive and engaging service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations with everyday transactions as well as new account openings to help the team when needed complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions introducing them to our team of experts to help achieve their financial goals.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Customer service experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Federal Deposit Insurance Act
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChases review of criminal conviction history, including pretrial diversions or program entries.
