Full Job Description

Location: LONDON, United Kingdom

Join us to lead the delivery of innovative CRM solutions that drive business impact. You will collaborate with talented teams and senior leaders, shaping the future of our Sales, Research, and Data Technology platforms. At J.P. Morgan, you’ll have the opportunity to grow your career, influence strategic direction, and foster a culture of inclusion and excellence. Your expertise will help us deliver value to clients and empower teams to achieve their best.

As a Product Delivery & Agile Lead in our CRM Technology team, you will oversee the end-to-end delivery process across multiple agile teams. You will guide product management and software development, ensuring alignment with our company’s vision. Your leadership will help drive efficient processes, transparent governance, and continuous improvement. You will play a key role in building a collaborative and engaged team culture, supporting agile practices, and delivering impactful solutions.

Job Responsibilities:

Manage projects to meet client commitments and deadlines, maintaining well-documented product backlogs

Collaborate with Product Director and senior stakeholders to define and deliver a bold, achievable roadmap

Guide development teams in establishing and tracking data-driven metrics for agile delivery

Analyze, design, and implement efficient processes for product delivery and sprint planning

Foster a culture of cooperation and engagement through team-led practices

Produce clear and transparent project governance and reporting

Apply commercial awareness to balance costs and benefits

Support teams in adopting and improving agile practices

Communicate effectively with stakeholders at all levels

Drive continuous improvement through meaningful data and metrics

Resolve conflicting priorities and navigate delivery teams skillfully

Required Qualifications, Capabilities, and Skills:

Hands-on experience managing all stages of the delivery life cycle in an agile environment

Strong organizational and prioritization skills with attention to detail

Excellent written and verbal communication skills to articulate complex ideas

Strong interpersonal skills, comfortable working with diverse audiences

Ability to develop effective relationships with key business partners

Demonstrated risk awareness and critical thinking skills

Ability to work independently and own issues to resolution

Flexible team player with a positive attitude in demanding situations

Preferred Qualifications, Capabilities, and Skills:

Experience in technology areas such as eCommerce, pricing, trading, settlement, and CRM

Expertise in resolving conflicting priorities within delivery teams

Significant experience with agile software development in high-pressure environments

Ability to extract and analyze development metrics for continuous improvement

Degree level education or higher in a STEM subject

Strong documentation and organizational skills for stakeholder presentations

Self-motivated to achieve the best results for clients

Why Join Us?
J.P. Morgan values talent from all backgrounds and perspectives, reflecting the diversity of our clients. We foster a culture of inclusion where every voice matters and every employee can thrive. Our Business Resource Groups support your career growth and help you reach your greatest potential. Join us to make an impact and be part of a team that invests in your success.

Drive agile product delivery and team collaboration to shape CRM solutions and support business growth.

Bulge Bracket Investment Banks

17 days ago

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Agile Lead - Markets CRM Platform

at J.P. Morgan

ExperiencedNo visa sponsorship

Not specified

Currency not set

City: London

Country: United Kingdom

Lead the delivery of CRM solutions for J.P. Morgan's Markets Sales, Research, and Data Technology platforms, overseeing end-to-end product delivery across multiple agile teams. Drive roadmap definition with senior stakeholders, manage product backlogs, and ensure transparent governance and reporting. Coach teams on agile practices, establish data-driven delivery metrics, and foster a collaborative, high-performing culture. Balance commercial considerations, resolve conflicting priorities, and continuously improve processes to deliver client value.

Apply now

Full Job Description

Location: LONDON, United Kingdom

Job Responsibilities:

Manage projects to meet client commitments and deadlines, maintaining well-documented product backlogs

Collaborate with Product Director and senior stakeholders to define and deliver a bold, achievable roadmap

Guide development teams in establishing and tracking data-driven metrics for agile delivery

Analyze, design, and implement efficient processes for product delivery and sprint planning

Foster a culture of cooperation and engagement through team-led practices

Produce clear and transparent project governance and reporting

Apply commercial awareness to balance costs and benefits

Support teams in adopting and improving agile practices

Communicate effectively with stakeholders at all levels

Drive continuous improvement through meaningful data and metrics

Resolve conflicting priorities and navigate delivery teams skillfully

Required Qualifications, Capabilities, and Skills:

Hands-on experience managing all stages of the delivery life cycle in an agile environment

Strong organizational and prioritization skills with attention to detail

Excellent written and verbal communication skills to articulate complex ideas

Strong interpersonal skills, comfortable working with diverse audiences

Ability to develop effective relationships with key business partners

Demonstrated risk awareness and critical thinking skills

Ability to work independently and own issues to resolution

Flexible team player with a positive attitude in demanding situations

Preferred Qualifications, Capabilities, and Skills:

Experience in technology areas such as eCommerce, pricing, trading, settlement, and CRM

Expertise in resolving conflicting priorities within delivery teams

Significant experience with agile software development in high-pressure environments

Ability to extract and analyze development metrics for continuous improvement

Degree level education or higher in a STEM subject

Strong documentation and organizational skills for stakeholder presentations

Self-motivated to achieve the best results for clients

Drive agile product delivery and team collaboration to shape CRM solutions and support business growth.

Job Details

Agile Lead - Markets CRM Platform

Full Job Description

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