JLL is seeking a Technical Customer Service Coordinator for their Facility Management team in Norderstedt. The role involves managing helpdesk systems, coordinating maintenance requests, and ensuring smooth operations at a large pharmaceutical industrial site. The ideal candidate will have strong technical understanding and excellent communication skills.

Primary responsibilities include managing the helpdesk system for a large pharmaceutical site, receiving and processing service calls, assigning tasks to technicians, tracking ticket resolution, coordinating with external contractors, monitoring work permits, and conducting customer satisfaction surveys.

The role requires a strong technical background in building operations, excellent communication skills, ability to work independently, and proficiency in customer service. Candidates should have a good understanding of facility management, be organized, and comfortable working with CAFM systems like Maximo.

JLL offers an attractive compensation package including an unlimited employment contract, professional development opportunities, flat hierarchies, collegial work environment, additional retirement benefits, and the security of working with a global real estate and investment management company.

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