At ING,wereredefining what banking looks like andwereone of the fastest growing banks in Australia. Our Mortgages business is a critical engine of that growth, and this role sits right at the centre of it. As part of theIn-Life Management team,youllfocus onretention of our existing mortgage customers one of the most strategically important and commercially impactful areas of the business.

This is not a traditional product role.AsSenior Product Manager - MortgageInLife Retention,youllbringprovenproduct management experience in mortgages, with a clear focus on retention and in-life portfolio management.Youllown and shape the retention strategy end-to-end fromidentifyingopportunities through data and insights, to influencing pricing, through to delivering customer journeys and campaigns that directly improve performanceand customer experience.Exceptionalcommercialacumen is key, as your work will directlyimpactretention,marginand overall portfolio growth.

What sets this opportunity apart is the breadth of remit and accountability.Youllhaveownership across the full value chain strategy, pricing,experienceand delivery working closely with teams across Marketing,Pricing,Frontline,Digital and Operations to bring initiatives to life at pace. 

Ifyourelooking for a role where you can move quickly, influence broadly and see the tangible impact of your work, this is it!

Whatyoulldo

• Drive retention strategy and initiativesacross the mortgage lifecycle,identifyingopportunities to reduce attrition and improve portfolio performance 

• Shape pricing and commercial outcomes, influencing interest margin, balance sheetperformanceand retention economics 

• Lead data-led decision making, using analytics to uncover opportunities and optimise customer outcomes 

• Design and deliver customer journeys and campaignsacross direct and broker channels to improve engagement and loyalty 

• Partner cross-functionally(Marketing, Risk, Digital, Operations) to deliver initiatives end-to-end from ideation through to execution 

Whatwerelooking for

• Proven experience in mortgages;ideally with a focus on retention or in-life portfolio management 

• Strong commercial acumen, with an understanding of pricing,marginsand balance sheet levers 

• Ability to influence senior stakeholders and drive outcomes in a complex, cross-functional environment 

• A data-driven mindset, comfortable using insights to shape strategy and make decisions 

• A proactive, self-starting approach someone who thrives in a high-ownership, fast-moving environment

Whatsin it for you?

• Discounted ING Health Insurance

• AnadditionalRest Day to support your wellbeing

• AnIMPACT Dayto volunteer on an approved sustainability activity

About Us

At ING,wereall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswereproud to support. Joining ING means stepping into an environment where your individualityisntjust welcomed -itscelebrated.Wevebuilt a culturethatsfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whetheryouretaking ownership of exciting projects,thinking outside the box, or working with global colleagues,youllfind ING is the kind of place where growthisntjust a possibility;itsa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,youllfeel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyoureinterested butdontmeet all the criteria, we encourage you to apply.Wereinvested in fostering adiverse and inclusive workplace (opens in new window)where everyone feels like they belong.Wereyour allies in helping you do your thing during the recruitment process, so let us know (email below) if yourequireany support or adjustments when you apply