at ING Bank

Other

Posted 18 days ago

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**Contact Center Professional**. Support high-volume multichannel interactions in inbound/outbound calls, emails, chats. Resolve customer queries efficiently, utilizing top-notch CRM software (Salesforce, Zendesk). Prioritize customer satisfaction, ensuring a steady 85%+ CSAT score. Proficient in call center metrics (AHT, FCR, NPS). Bring 2+ years' experience in customer service, proven 80+ WPM typing speed, calm demeanor under pressure.

Compensation

Not specified

Currency: Not specified

City

Manila

Country

Not specified