Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking, Wealth Management and Global Private Banking.

In this role, you will support the Fraud Control and Credit Services third party relationship manager (CCR Program Manager) in all aspects of managing the suppliers that support the core FCS function. This includes the 3 credit reporting bodies and all of Collections related suppliers, inclusive of the debt recovery agencies.

Your main responsibilities will include:

• Support the FCS vendor manager, understanding operational services and supplier performance activities across all FCS suppliers, and working with the vendor managers ensuring all risks are controlled and contractual obligations met.
• Responsible for defining and maintaining RCA’s, ensuring appropriate governance and oversight in place with appropriate MI produced to allow effective management of supplier performance.
• Provide effective vendor risk and supplier management support to ensure that HSBC meets its operational, business and/or regulatory requirements in order to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and reputation/brand image.
• Support business performance through effective management of vendor Service Level Agreements and operational practices.
• Responsible for maintaining high levels of data quality in line with industry standards in the maintenance and submission of monthly comprehensive credit reporting data to the bureaus
• Ensure that a consistent, professional & structured approach is adopted in managing bureau projects within the department to ensure timely delivery of key requirements.

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field.
• Relevant experience in operational risk and controls, preferably gained through front line and risk roles
• A good understanding of the Group’s Operational Risk Framework
• Proven problem-solving skills with ability to consider alternative and lateral solutions
• Highly developed communication and influencing skills
• Ability to prioritise and work independently under pressure within a team environment

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.