at HSBC
OtherPosted 7 days ago
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**Primary Banker 1, Bangsar at HSBC IWPB: Drive Retail Growth via Exceptional Customer Service & Digital Capabilities** Serve as a brand ambassador, exceeding customer expectations and fostering relationships. Key responsibilities include: - Offering superior customer support and solutions using tablets and technology, - Promoting digital channels and Life Sign Technology to boost adoption, - Understanding customer needs to provide tailored, simple retail product solutions, - Cross-selling and referring to Premier, wealth, and specialist colleagues. This entry-level role requires a minimum SPM qualification, proficiency in English and Malay ( Mandarin/Cantonese a plus ), strong customer handling skills, and comfort navigating tablets. Fresh graduates welcome. Priority given to candidates with local Right to Work authorization.
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Currency: Not specified
Full Job Description
Some careers grow faster than others.
If youre looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role of Primary Banker 1, working together with colleagues to define, manage and achieve divisional business targets.
Principal Responsibilities:
- Act as a Brand Ambassador for HSBC IWPB, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact (Meeter and Greeter role to all customer walk-ins to the branch)
- Demonstrate sound understanding of the banks products and services to provide point of meet solutions using tablets and technology to resolve more digital and technology related solutions to customers needs
- Promote and deliver our digital channel and Life Sign Technology to NTB or ETB customers. Sharing digital know-how to customers to create awareness and increase the adoption rate and usage that is convenient to customers therefore they can bank with us from anywere at anytime
- Effectively question and listen to your customers to enable you to fully understand both new & existing customers financial circumstances and needs.
- Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all retail customer segments by selling simple retail products (Cards, PIL, Balance Build and other retail products)
- Proactivey drive referrals to PB for insurance, mortgage specialist and Premier to wealth colleagues
- Minimum SPM qualification with 5 credits
- Candidate with at least one (1) year working experience in retail, banking or financial industry would be preferred
- Fluent in spoken English and Bahasa Malaysia; Mandarin / Cantonese is an added advantage;
- Strong customer handling and problem solving skills
- Ability to navigate and use tablet and other digital tools
- Fresh graduates are encouraged to apply
Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Amanah Malaysia Berhad
