Why join us?

Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference.
Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairos operations will focus mainly on MENA Markets (but not restricted to).
We are currently seeking an experienced professional candidate to join our team in the role of Processor Cash and Payments and reconciliation.

What youll do:

• Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.
• Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
• Review customers payment details to identify possible patterns of money laundering and terrorist financing activity while ensuring compliance with applicable internal policies and procedures and external regulations.
• Understanding critical documentation and interpreting information and risk involved.
• Ability to multi-task in a fast-paced processing environment & Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review.
• Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports, and external data sources.
• Conclude whether further investigation is warranted based on a reasonable assessment of information obtained, Effective and speedy prompt problem solving skills.
• Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events.
• Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures.
• Keep current with understanding of systems, policies, procedures, and US regulations & work on short-term projects/assignments with primary focus on quality.

What you will need to succeed in the role:

• A bachelors degree or with equivalent industry/functional experience
• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
• Fluent in spoken and written French and English
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with primary focus on quality.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
• Is self-motivated, pragmatic (sense of urgency is a must)
• Willing to work a flexible schedule to accommodate business needs.

What additional skills will be good to have?

• Banking / Payments Products knowledge will be an asset.
• Previous customer service experience will be an asset.