HSBC Sri Lanka Internship Programme Global Payment Solutions

Were a global bank with an inclusive culture and diverse opportunities, spanning all aspects of banking, technology, operations and beyond. We know how important it is to have the right skills, both for your future and ours. By building this skillset now, well help you develop the ability to keep learning new skills throughout your career.

What are the Areas?

Global Payment Solutions

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industrys most prominent publications and associations with numerous global, regional, and country awards.

Principal Responsibilities

• Support Account Managers with day-to-day client query management across GPS products and channels
• Engage with clients to encourage self-service tools in HSBCnet and drive automation of activities
• Support meeting preparation (agendas, minutes, action items) and follow-up with stakeholders
• Coordinate with internal teams (Payments, Compliance, Relationship Managers) to follow through on client requests and ensure completion
• Contribute to streamlining and automation of processes followed by Client Service Team to create simplification
• Maintain MIs while ensuring actions and timelines are followed through

Requirements

• Following a degree or a Professional Qualification in Business/Finance/Accounting/IT/Data & Analytics or a related discipline
• Fluent in MS Excel and MS PowerPoint with strong attention to detail and analytical skills
• Penultimate year undergraduate from a reputable local or overseas university
• Applicants pursuing professional or other qualifications must have completed at least one year of their course successfully
• Fresh graduates with total work experience that is less than 12 months
• Legally permitted to work in Sri Lanka
• Be fluent in English and have strong communication skills
• A strong customer-service mindset and ability to manage multiple tasks to deadlines

Applications Close: 27 May 2026

Start Date: June 2026 onwards

Location: Colombo - Sri Lanka

Please note that you can only submit one application for each recruitment cycle. Upon submission of your CV, you will be invited to complete an online assessment; kindly ensure it is completed within 2 days of receipt.

Over the course of your training period, youll get to:

• Collaborate across teams to deliver seamless support to clients and internal stakeholders
• Develop expertise in products, client engagement, business, operations and risk management
• Contribute to strategic initiatives as part of a larger workstream, while gaining exposure to our products, services and processes
• Participation in Corporate Social Responsibility (CSR) initiatives to facilitate collaboration, networking and behavioral skills development, while contributing to the communities we work in
• Benefit from a mix of on-the Job learning and courses offered through LinkedIn Learning, Fit for Banking modules and development pathways on Degreed
• Enjoy many networking and learning opportunities, with speaker panels, insight sessions that explain key business areas and the career paths they offer
• Plenty of other opportunities to develop your technical and non-technical skills, and people to support you along the way, ensuring that you're well prepared for the future

Who You Are

We welcome students from all disciplines and backgrounds, not just those whove studied finance-related degrees, or those who have knowledge of banking.

It takes a broad range of skills to be successful at HSBC. We're looking forward to seeing the mix of skills youve learned so far, and hearing about the unique perspective that youll bring to our teams. Well help you learn everything else.

To join us on this programme, youll need to be:

• A strategic and creative thinker, who likes to generate and share ideas
• Big on building relationships and collaborating with all kinds of different people to get the job done
• Inquisitive by nature someone who likes to ask, Why? and is always looking for a better way to do things

Youll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.