Posted a month ago
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Senior operational leader responsible for overseeing and improving frontline operations support to ensure efficient, compliant and customer-focused service delivery. The role leads teams that manage day-to-day operational activity, resolves escalations, and implements process improvements to reduce risk and increase productivity. It partners with stakeholders across business lines to deliver operational resilience, drive change initiatives and maintain strong control frameworks. The position requires strong people leadership, stakeholder management and deep understanding of operational controls in a banking environment.
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