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If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Risk Management.

Acquire a good understanding of processes assigned to; allocate tasks on a daily basis to the team consisting of Customer Service Executive(s). Handle escalations, resolve queries and support team to handle customer queries / issues effectively. Plan capacity and perform volume analysis through effective allocation of resources. Produce, interpret and analyze Management Information (MI). Ensure compliance as per audit requirements by performing the required audit checks for the process. Provide leadership to team assigned in-line with the group and company policies and standards.

Principal Responsibilities

Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Performance Level Agreements (PLAs)
Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.
Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
Establish and maintain effective relationship with business areas and identify areas of service improvements.
Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control. Acquire and update knowledge on procedures related to relevant processes
To assist the manager in running the operations.
Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams

Job Requirements:

Diploma or degree in any discipline or relevant work experience commencement with the position
Exposure to US Fraud Operations
Experience in People management
Experience in a processing environment
Flexibility to work in 24 / 7 working environment in line with business requirements
Ability to multi-task and work under pressure
Ability to drive key performance parameters in the team
Ability to challenge the norm and to identify innovative solutions to improve processes and procedures

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

Youll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.