Customer Service Officer (Premier Centre) - Hong Kong Business
at HSBC
Posted 17 days ago
No clicks
Provide high-quality customer service and accurate counter transactions at branch locations, identifying customer needs and referring them to appropriate colleagues. Promote digital banking services and support customers migrating to digital channels. Ensure smooth branch operations, compliance with AML/CTF and other control requirements, and maintain satisfactory audit standards. Multiple branch locations available across Hong Kong, Kowloon and the New Territories.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- Hong Kong
Currency: Not specified
Full Job Description
Some careers open more doors than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).
In this role you will:
- Provide quality customer service through accurate and efficient counter transactions at branch
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promote digital banking services and products and encourage customers to migrate to digital
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
- Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- Customer or teller service experience preferred
- Candidate with less experience will be considered for a Customer Service Officer role
Opening up a world of opportunity
www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
