Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Corporate Actions Member Processor.

Principal responsibilities

• Perform the day-to-day checker role for processing.
• Overseeing the processes and to handle escalations and process related query resolutions.
• Plan capacities daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
• Monitor service delivery levels and productivity via MI reports and timelines as per PLA.
• Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
• Attend monthly meetings with business partners to highlight/escalate operation issues and keeping abreast with issues/trends.
• Manage and provide guidance to staff on expected service delivery levels and administrative tasks.
• Responsible for planning, training for staff.
• Provide full support to Line Manager in root cause analysis with business partners for error rectification exercise
• Monitor and review associated procedures for business partner’s approval.

Requirements

• Knowledge: A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• Experience: Lateral applicants should have served at least 18 months in their current position and in a Securities processing environment at least 1 year.

Skills:

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams .
• Evidence of process management skills with an ability to initiate process improvements.
• Ability to speak and understand Cantonese would be an added advantage.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
• Good understanding of Unit Trust and Equity process is preferable.
• Good command in spoken and written English.
• Strong interpersonal and communication skills.
• Work under pressure.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.