• Managing, owning and handling the new trade account opening, HSBCnet Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training

• Delivers AMH s Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients usage of self-serve solutions

• Handle, own and resolve clients queries, issues and complaints relating to trade account opening, HSBCnet ITS module and Trade Academy

• Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues

• Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning

• Provide supply chain and traditional trade related expert inputs to the clients and internal

• A Bachelor degree preferable in business or related area

• Strong experience in customer service-oriented roles

• Good knowledge of traditional trade products, account opening, and banking facilities

• Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders

• Ability to work independently and make sound business decisions using good judgment and business sense

• Ability to plan and prioritize effectively with good analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables and business opportunities

• Strong spoken and written English with fluency in Cantonese is preferred

Opening up a world of opportunity
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