Assistant Manager, Operations and Customer Service
at HSBC
Posted 16 days ago
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The Assistant Manager will support the department manager in ensuring smooth, efficient daily operations across customer servicing, policy servicing and claims. The role involves handling customer enquiries at service counters and hotlines, maintaining regulatory filings, and managing projects to meet company goals and departmental benchmarks. The position also requires preparing and reviewing letters, reports and documentation, communicating project status to stakeholders, and performing additional duties as assigned to address operational requirements.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- Hong Kong
Currency: Not specified
Full Job Description
Principal Responsibilities
- Assist manager in maintaining a smooth, effective and efficient daily operations of the department
- Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claim
- Handle enquiries and provide services to customers at service counter and hotline
- Assist timely filing to regulators
- Manage projects and initiatives, ensuring timely completion and alignment with company goals.
- Communicate project status and updates to stakeholders regularly
- Ensure timely delivery of quality services by meeting departmental benchmarks
- Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
- Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly
Experience, Skills and Qualifications
- University degree holder
- Minimum 5 years of working experience in financial institutions and customer service related areas
- Solid knowledge in insurance products
- Effective analytical and problem solving skills
- Excellent communications and interpersonal skills
- Fluent in English, Cantonese and Mandarin
- Computer-literacy
- Self-motivated and able to work independently
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Life (International) Limited.
