GCB 4

We are currently seeking a high calibre professional to join our team as an AI ML Design Commercialization Manager.

In this role you will:

• Define, own, and execute a multi-year AI product vision and roadmap specifically for HSBC Wealth & Personal Banking, aligning it with global business objectives for hyper-personalization and operational cost reduction.
• Identify and prioritize high-impact AI-native and AI-augmented opportunities, including those leveraging Generative AI, across the entire customer lifecycle (acquisition, onboarding, engagement, retention) and internal operational workflows (e.g., servicing, compliance, risk management).
• Conduct thorough market research, competitive analysis, and customer needs assessments to identify emerging AI trends and translate them into actionable product strategies.
• Develop compelling business cases for AI product initiatives, including detailed financial projections, return on investment (ROI) analysis, and risk assessments.
  
  

To be successful you will need:

• Minimum 12 years of hands-on analytics experience solving complex business problems using data
• Strong analytical skills with business analysis experience or equivalent.
• In-depth knowledge and understanding of wealth management and banking operations is a must
• Deep knowledge and commensurate experience with AI/ML concepts, techniques and tools including Gen AI as well as strong understanding of AI Capability developments across the industry
• Innovative the ability to approach things differently or do different things to deliver goals.
• Proven leadership track record in dynamic/changing banking environments and complex matrix structure
• Good understanding of the competitor landscape and industry best practices
• Ability to build strong relationships with stakeholders, both internally and externally
• Exceptionally strong organizational, problem-solving & inter-personal skills. Ability to communicate clearly across all levels
• An Entrepreneurial spirit/drive to execute quickly with the simultaneous ability to navigate through organizational complexities"
• Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, asking for their suggestions and steering them to a mutually acceptable position

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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