• Diagnosing and troubleshooting general enterprise voice and unified communication issues.
• Implementing complex configuration requirements with the interaction of the UC products in mind.
• Diagnosing and troubleshooting complex Teams Collaboration, Enterprise voice, and Unified Communication issues.
• Providing technical mentoring to other team members and actively participating in architecture reviews/strategic development activities.
• Operation and service of Teams Phone System, Teams Devices, SBC (Ribbon / Audiocodes), UC Gateways and Voice Recording (ASC / NICE).
• Implementing architecture and compliance requirements.
• Testing and accepting of new products or product adjustments / changes.
• Planning and implementing
• Release management.
• Acting as a Contact person and cooperate with the 2nd level and the Product Owner.
• Ensuring compliance with the Commerzbank requirements and constant checking for changes.

• In-depth specialist knowledge in the areas of Teams Phone System, Teams Devices, SBC (Ribbon / Audiocodes), UC Gateways and Voice Recording (ASC / NICE)
• Emphasis on Microsoft Office 365 Services such asTeams, OneDrive, and Sharepoint Online with integration of Enterprise Voice
• Working knowledge of TCP/IP, DNS, and some level of experience with network infrastructure/topolog
• Experience with ticket systems such as HPESM and / or ServiceNow
• Professional experience in the agile and ITIL environment

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial, and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Flexible work; Work-life balance; Health& Dental Insurance; Multisport Card; 25 up to 31 annual paid leave; 6 Exceptional Days Off; Food vouchers; Employee assistance program; Children Summer Camp Contribution; Learning Platforms

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Senior Unified Communications Engineer  in our Digital Workplace team.

Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.