Position Summary

Guggenheim Investments is seeking a Client Service Support individual to serve as the internal operations lead for a dedicated client service team, responsible for driving timely client onboarding execution and coordinating operational items across internal stakeholders and coordinate the opening and closing of client accounts, ensuring checklists are complete. This role will align daily with the Senior Client Service Executive and Junior Client Service Associate on daily operations and escalations while reporting directly to the Deputy Head of Client Service Operations.

This role is based in New York City, full-time.

Responsibilities

Key Responsibilities

• Align daily with the Senior Client Service Executive Team on daily activities, account relationship management, priorities, and goals

• Take instruction and direction from the Deputy Head of Client Service Operations and keep the Senior Client Service Executive up to speed on all client issues

• Ensure timely communication of all required operational information for client accounts

• Lead internal onboarding execution, serving as primary coordinator across all internal stakeholders

• Drive onboarding workflows and ensure timely completion of all milestones

• Provide expertise as an operational subject matter expert with regard to onboarding of funds and SMAs, ensuring all details are fully researched and addressed by all affected groups in the firm

• Coordinate the opening and closing of client accounts on the accounting platform using the client and account utilities

• Ensure folders and checklists for onboarding and offboarding are complete

• Gather, organize, and track onboarding documentation and requirements

• Coordinate with operations, legal, compliance, investment management, and other internal teams to execute onboarding tasks

• Track onboarding progress and proactively communicate status to the Senior Client Service Executive and Junior Client Service Associate

• Identify and resolve onboarding roadblocks; escalate issues as needed

• Update onboarding status and milestones in Salesforce and other tracking systems

• Ensure seamless handoff from onboarding to ongoing servicing

• Lead internal operational items, coordinating across functional areas to address client needs

• Liaise with various departments to ensure tasks are completed timely and accurately

• Escalate all operational back and middle office issues to the Deputy Head of Client Service Operations

• Work with Operations, Legal, Distribution, and members within the Investment Management Group among others to review and ensure scalability in existing and new processes

• Provide day-to-day operational support to the Senior Client Service Executive and Junior Client Service Associate

• Execute operational tasks as directed by the Senior Client Service Executive

• Work closely with Junior Client Service Associate on daily operational tasks

• Track and manage operational workflows to ensure timely execution

• Proactively identify operational issues and drive resolution

• Maintain accurate and up-to-date client information in Salesforce

• Document meeting notes, client communications, and action items as directed

• Prepare and format client reports, presentations, and correspondence

• Ensure data accuracy and consistency across client records

• Maintain organized files, records, and documentation for client accounts

• Support preparation of Due Diligence Questionnaires (DDQs)

• Coordinate DDQ responses across internal teams

• Ensure accuracy and timely completion of due diligence requests

• Assist in resolving routine client service issues and requests

• Escalate matters requiring additional expertise or authority to the Senior Client Service Executive or Junior Client Service Associate

• Support the team in tracking and closing out open client issues

• Identify opportunities for process improvement and efficiency gains

• Support implementation of process enhancements

• Document workflows and standard operating procedures

Qualifications

Required

• Bachelor's degree or equivalent experience
• 2+ years of experience in operations, client support, or project coordination within financial services
• Strong project coordination and workflow management skills
• Proficiency in Salesforce (or other CRM), Excel, Word, PowerPoint, and Outlook
• Strong attention to detail and organizational skills
• Effective written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines

Preferred

• Experience with client onboarding in asset management or financial services
• Familiarity with Fixed Income products or institutional asset management
• Understanding of front-office and middle-office workflows

Salary Range

Annual base salary between

$100,000.00-$115,000.00

The base salary range represents the low and high end of the anticipated base salary range for this position. Actual base salaries may vary depending on factors such as location and experience. The range listed reflects base salary only, and the total compensation package may include other components such as incentive compensation.