Head of Support Services

Hackney Council
Repairs and Maintenance | Housing Services
Salary: £66,084 – £67,269

Goodman Masson is pleased to be partnering with Hackney Council to recruit a Head of Support Services, a critical leadership position within Repairs and Maintenance. This role oversees the Council’s fleet, complaints, and stock management functions, ensuring essential operational support that enables high-quality, resident-focused housing services.

As Head of Support Services, you will lead the development of efficient systems, processes, and teams that underpin service delivery across Repairs and Maintenance. You will manage the Transport and Stores Manager and Complaints & Insurance Manager, ensuring that vehicles, materials, and customer feedback frameworks operate to the highest standards of safety, compliance, and value for money. You will take a proactive approach to customer service, embedding a culture of accountability, continuous improvement, and strong performance management.

You will oversee fleet strategy, regulatory compliance, and environmental targets; manage a robust stock control operation with streamlined procurement and audit processes; and lead a high-performing complaints function that identifies service trends, improves outcomes, and enhances resident trust. A key part of the role involves health and safety leadership, risk management, and ensuring that systems, data, and reporting frameworks support effective decision-making.

This position requires a visible leader who can build strong internal and external relationships, engage residents, and represent the service across panels, forums, and stakeholder settings. You will contribute to organisational change, drive digital transformation, and lead a team committed to Hackney’s values of inclusion, openness, and ambition.

We are seeking candidates with:
• Senior leadership experience in a complex operational environment
• Strong understanding of fleet, stock, or complaints management (ideally all three)
• Proven ability to lead teams through organisational and culture change
• Excellent analytical and data-driven decision-making skills
• Strong stakeholder engagement and communication capabilities
• Experience managing budgets, risk, and performance frameworks
• A commitment to equality, resident-focused service delivery, and continuous improvement

This is an influential role shaping the support services that enable high-performing repairs delivery for thousands of residents across Hackney. If you are a strategic, operationally focused leader with a passion for service excellence, we would welcome your application.

For more information or to apply, please contact jack.benson@goodmanmasson.com