YOUR IMPACT
Are you a quick-thinking self-starter with a passion for the financial markets, have the desire to work closely with high-net-worth individuals and the ability to think outside the box?  Our executive financial counseling professionals provide proactive financial counseling, full-service implementation, including tax preparation and investments, to address complexities of executives, entrepreneurs and high net worth individuals?  We are seeking professionals with an understanding of the markets who have the ability to thrive in a fast-paced environment where attention to detail, strong communication skills, and client service are essential to maintaining and enhancing our business.

OUR IMPACT 
Goldman Sachs Ayco Personal Financial Management partners with Fortune 1000 companies to design and implement tailored financial planning programs for their workforceleveraging the 50-year heritage of Ayco and the comprehensive resources of Goldman Sachs to meet the evolving needs of their employees. Ayco believes companies best serve their stakeholders and the greater economy when their employees financial lives are clear, understood and in their control. Ayco advisors and technical specialists help clients achieve their personal financial goals through education and guided implementation across seven key financial disciplines, including employee benefit planning.

The Wealth Strategies Group Client Support Analyst serves Ayco clients, Account Managers teams and as the point of contact for life insurance underwriting process. The Wealth Strategies Group Client Support Analyst works conversationally with our clients to answer questions and assist clients with the underwriting process of insurance products.  They are required to work across multiple products while adhering to all policies and procedures including, but not limited to, quality, client service, information security, and compliance. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work cooperatively with clients to identify and resolve issues and concerns identified.
• Collect, analyze, and offer solutions to client requests through calls and emails.
• Document all service efforts in accordance with established procedures and compliance policies
• Communicate professionally and regularly with leadership and peers on status of open client engagements and escalations in accordance with established standards
• Work with internal teams to root cause recurrent issues and make recommendations for improvement 
• Cultivate a service environment targeted towards enhancing the client experience
• Analyzing and problem solving, both independently and with the team
• Accuracy in the entry of data into multiple systems
• Provide ongoing feedback to the team regarding quality service, training, and coaching to increase the effectiveness client experience.  
• Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate.

QUALIFICATIONS/REQUIREMENTS

• Bachelors degree preferred
• Ability to deliver superior client service to internal and external clients
• Ability to work flexible hours to support the needs of the business
• Excellent interpersonal and communication skills with a desire and ability to work and lead in a team environment
• Strong organizational, communication, leadership, interpersonal and time management skills
• Keen attention to detail
• Technology savvy and creative thinker
• Excellent judgment with a focus on client service
• Self-motivated with strong ability to problem solve in a fast-pace environment
• Working knowledge of certain Microsoft products including Word, PowerPoint, and Outlook and Adobe.

Salary Range

The expected base salary for this Albany, NY United States-based position is $50,000 - $72,000 as of fiscal year-end.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity