Commodities

Posted 5 days ago

No clicks

**Technician, Desktop Support** - Provide on-site and remote support for desktop computers, laptops, and peripherals in a mining environment. Key responsibilities include troubleshooting hardware/software issues, collaborating with IT teams, delivering user training, and maintaining network documentation. Requirements: 2+ years in IT, strong Windows & Microsoft Office knowledge, hardware repair and diagnostic skills, experience with ticketing systems, and ability to work in an industrial setting. Join a team committed to responsible resource development and employee health & wellness in the scenic Elk Valley, BC. Benefits include two annual bonus plans, comprehensive benefits, and retirement package. Apply by June 3, 2026.

Compensation: Not specified
City: Not specified
Country: Canada

Full Job Description

Back to Jobs

Homepage
Careers
Jobs
Technician, Desktop Support

Technician, Desktop Support

Job highlights

Digital Systems
Elk Valley Resources
On-Site

Job IDa51ebc68-3b81-4928-872f-8602546cbf9bLast Updated20/05/2026

Apply

Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous Peoples.

EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.

Are you looking for a new career opportunity? Join our team.

Application Deadline: June 3, 2026

What we offer:

At EVR, we're dedicated to supporting our workforce on their unique career journeys.

EVR recognizes our employees' skills, competencies, and performance and offers opportunities with competitive compensation and benefits. We also aim to promote employee health and wellness and provide opportunities for professional development.

We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.

We also believe that our employees are the reason we are accomplishing great things and are committed to supporting them through our many different programs.

About the role:

Reporting to the Supervisor, End User Computing, the Desktop Support Technician is responsible for the day-to-day delivery of site support services, providing Tier 1 and Tier 2 support for computer hardware, software, and associated peripherals in a mining and industrial environment.

To be successful, we are looking for someone with strong interpersonal and communication skills, along with a self-motivated and collaborative approach to your work. You are customer-focused and capable of delivering training, guidance, and technical assistance in a professional manner. Exceptional attention to detail, adaptability, and the ability to prioritize competing demands in a fast-paced, operational setting are essential.

Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it's biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Working a compressed work week with alternating Fridays off, come experience what work life balance is all about!

Benefits:

Two Annual Bonus Plans
Comprehensive Benefits Plan
Retirement Package
Health Lifestyle Account

In this role you will:

Participate in and adhere to health and safety programs and policies
Provide on-site and remote technical support for desktop computers, laptops, ruggedized devices, peripheral equipment, and software in accordance with corporate and site standards
Install, configure, troubleshoot, and maintain IT equipment in office, operational, and field environments, including workshops and control rooms
Support end users by resolving incidents and service requests, documenting all activity through the IT ticketing system
Collaborate with vendor support, help desk, network operations, and infrastructure teams to diagnose and resolve technical issues
Ensure desktop and endpoint systems integrate effectively with mine systems, including file and email servers, operational technology (OT) applications, conferencing platforms, and administrative systems
Coordinate with procurement and site stakeholders to source hardware and software, assessing operational requirements and defining technical specifications
Assist with maintaining LAN/WAN documentation and, where applicable, site telecommunications and structured cabling systems
Support and maintain local network policies, security controls, access management, and compliance documentation
Deliver end-user training on applications, printers, radios, mobile devices, and other site IT systems
Escalate complex or safety-critical issues to appropriate IT or OT support teams and coordinate external technical support when issues cannot be resolved on site

Requirements:

Minimum of two (2) years of experience in Information Technology within a corporate or industrial technology environment, preferably supporting remote or site-based operations
Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite
Demonstrated ability to support, troubleshoot, and repair desktop and laptop hardware, including peripheral replacement, system upgrades, and maintenance of legacy systems commonly found in industrial environments
Extensive experience using incident management and ticketing systems to track, prioritize, and resolve technical issues such as Service Now
Solid understanding of computer hardware technologies, remote diagnostic and support tools, client/server networking, and mobile/smartphone platforms
Experience supporting internet and intranet services, including email systems, web-based applications, and modern web browsers
Familiarity with remote support tools such as Goverlan or equivalent remote administration software
Ability to work in a mining or heavy industrial environment, including adherence to strict health, safety, and site access requirements
Valid Class 5 Drivers License or equivalent, with the ability to travel between site locations as required

The actual base salary offered is determined based on the successful candidates relevant experience, skills, and competencies and considers internal equity.

To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted. Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.

As part of our recruitment process, EVR uses AI tools to assist with reviewing and summarizing candidate information. Personal information provided in your application and interview may be processed by these tools. Your information will be handled in accordance with EVRs Recruitment Privacy Policy, which you can view here.

About EVR

EVR is a Canadian steelmaking coal producer. We take our responsibilities to our people, to society and to the environment seriously. The high-quality steelmaking coal EVR produces is an essential input for steel that can be used for constructing products such as wind turbines and critical infrastructure including rail, bridges, hospitals and schools.

Apply

Full Job Description

Back to Jobs

Homepage
Careers
Jobs
Technician, Desktop Support

Technician, Desktop Support

Job highlights

Digital Systems
Elk Valley Resources
On-Site

Job IDa51ebc68-3b81-4928-872f-8602546cbf9bLast Updated20/05/2026

Apply

EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.

Are you looking for a new career opportunity? Join our team.

Application Deadline: June 3, 2026

What we offer:

At EVR, we're dedicated to supporting our workforce on their unique career journeys.

We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.

We also believe that our employees are the reason we are accomplishing great things and are committed to supporting them through our many different programs.

About the role: