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Fidelity is seeking a Systems Engineer to join an agile team that supports the Fidelity Contact Center platform and customer communication channels. The role focuses on applying DevOps principles and automating infrastructure using Terraform and Ansible, with hands-on experience in Jenkins, pipelines, and libraries. The candidate should be proficient with UNIX and shell scripting, Docker, and container-based development, and capable of designing, developing, testing, supporting, and troubleshooting the platform. The role requires independent, proactive work in a high-pressure environment with strong collaboration and a commitment to continuous learning.
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Full Job Description
Job Description:
Note: Fidelity will not provide sponsorship for this role.
The Team
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The Expertise You Have
Bachelors degree in computer science or equivalent
2+ years hands-on experience as a Software/Systems/DevOps engineer
Demonstrated proficiency in applying DevOps principles and automating infrastructure with tools like Ansible and Terraform
Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries
Proficiency with UNIX operating systems and shell scripting
Experience with Docker and container-based development and deployment
Experience in designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products would be a plus
Hands-on experience with Amazon Connect would be a plus
Proficient in troubleshooting and resolving complex application issues
Knowledge of APM tools and techniques to monitor, optimize, and troubleshoot application performance and availability
Understanding of enterprise-scale platform architecture which includes considerations for high availability and business continuity
Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
Self-starter, curious, collaborative, innovative, eager to learn and teach others every day
The Value You Deliver
Write high-quality code for our applications that is reliable, scalable, and reusable
Understand the leadership vision and execute on that vision
Strengthen and promote the culture of innovation by setting examples
Find creative ways to get things done, and do them right
Foster a culture of Best-in-Class software engineering practices
Exercise a passion for keeping your knowledge up to date with the latest and greatest
Ensure the high level of integrity in the team
Take ownership, accountability, and initiative for what needs to be done
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Hybrid work schedule
Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
