FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations.  

What You'll Do:

20% Insights - Derives insights to support product bets

• Regularly gathers, analyzes, and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace.
• Participates in product discovery. Proactively identifies the market and validates the opportunity to prove whether a solution is valuable, viable, feasible and usable before developing it.
• Contributes to defining the metrics that will measure product outcomes. 

10% Strategy - Defines and articulates a path to achieve results

• Performs research and analysis that contributes to the product vision, strategic framework and roadmap.

60% Execution - Delivers on product outcomes

• Serves as SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them. Serves as an internal resource to educate junior team members and support desk staff on troubleshooting best practices.
• Supports Product Managers by prioritizing issues that are critical to fix in order to improve the customer experience. Defines the problem space correctly and experiment with potential solutions before suggesting a specific fix. 
• Adept at separating bugs from user error and stability issues. Escalates issues to Engineering appropriately.
• Assists to cleary define user needs and acceptance criteria with development teams. Helps to prioritize needs and provides clarity for iterating on solutions.
• Prioritizes the instrumentation and reporting of key product metrics.

10% Leadership - Inspires cross-functional teams to achieve great outcomes

• Gives prompt and candid feedback to cross-functional team members. 
• Coaches and mentor junior team members.

Internal Eligibility Criteria: 

• Current department: must be within Data Solutions
• Current position: Level 50 or 45
• Tenure in current role: at least 1 year

What We Are Looking For:

Required Skills:

• Bachelors degree in STEM, finance, economics, or other relevant field, or equivalent experience 
• 2-4 years relevant experience 
• Ability to troubleshoot client issues and solve them with a combination of creativity, analytical skills and subject matter expertise.
• Understands how to leverage tools and frameworks for product management such as user personas, empathy mapping, and prioritization frameworks.
• Developing a product mindset. Does not take orders from stakeholders but rather starts by defining the problems, goals and needs, and then experiments to uncover the best solution.

Competencies:

• Insights:  Regularly gathers feedback directly from clients and prospects; Knows the tools and resources available and leverages them proactively; Developing ability to infer unique insights from data 
• Strategy: Contributes to the definition and validation of current strategy; Understands how the product fits into the broader strategy and drives improvements to further support it; Clearly defines products value proposition. Always considers value, usability, feasibility and viability
• Execution:  Executes well on pre-scoped, pre-solutioned builds.  High standards for quality and usability.
• Leadership & Inclusion: Practicing tactics for managing through influence by drawing on data, user research, design principles and relationship building. Plays a leadership role on the delivery team.  

What's In It For You:

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 
• Career progression planning with dedicated time each month for learning and development. 
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 
• Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.