Posted 7 days ago
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**Scheduling Engineer** at EY:Monitor & manage services, proactively resolve issues. Expert in ServiceNow, Incident/Change/Service requests. Requires 7+ years IT experience, 4+ in relevant technologies. Proficient in Azure DevOps, Agile/Scrum/Kanban. Strong analytical skills, 24/7 support experience, PowerShell script knowledge. Collaborate with stakeholders to understand business needs. Experience in Agile and Waterfall projects.
- Compensation
- Not specified
- City
- Kochi
- Country
- India
Currency: Not specified
Full Job Description
At EY, were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Your key responsibilities
- Proactively anticipates service issues before they occur and able to make recommendations around resolution.
- Proactively monitor and manage service specific components.
- Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
- Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
- Proactively anticipate service issues before they occur and drive suggested changes to execution.
Skills and attributes for success
- Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
- Good support knowledge and experience in providing 24/7 support.
- Experience with source control involving Agile tools such as Azure DevOps.
- Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
- At least 7+ years of total IT experience with 4+ years of experience in relevant technologies
- Ability to understand and analyze business requirements by working with stakeholders.
- Demonstrated ability to work on both Agile and Waterfall projects.
- Good knowledge on PowerShell scripting and automation experience using scripts.
- Copilot or Agentic AI experience.
What we offer you
At EY, well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
