Role name and description

Exchange Online (M365) Engineer Messaging & Collaboration

The opportunity

You will be responsible for supporting and administering the firms global Messaging and Directory Services primary focus on Microsoft Exchange Online (M365) and cloud-based messaging platforms. This role is part of a broader shift from operational support to engineering-led, automation-first messaging platform ownership. This role applies ITIL-based service management practices and encompasses a broad range of responsibilities, including vendor coordination, infrastructure maintenance and upgrades, deployments, migrations, introduction of new technologies and services, documentation, knowledge sharing, training, and operational support across related platforms.

Your key responsibilities

• Administer and maintain Microsoft Exchange Online (M365) as the primary platform, with supporting knowledge of onpremises Exchange (where required)
• Provide L4 escalation support for complex incidents escalated from L3.
• Own projects endtoend: translate requirements, plan delivery, execute, and drive to successful completion.
• Proactively identify and resolve issues before they impact users or services.
• Collaborate and communicate effectively with crossfunctional engineering, operations, and product teams.
• Demonstrate selfstarter leadershiptake initiative, show impact, and continuously improve ways of working.
• Shape and advocate forward-looking technology vision for Exchange Online and cloud messaging platforms; champion modern, secure, and scalable approaches.
• Execute migrations to/from Exchange Online (M365), including hybrid, tenanttotenant, and cloud transformation initiatives - planning, tooling, cutover, and postmigration stabilization.
• Administer Microsoft 365 services related to the role (e.g., Power BI, Power Apps, Power Automate) where applicable.
• Administer Active Directory, including objects, policies, and integrations relevant to messaging services.
• Troubleshoot deeply across Exchange Online, hybrid environments, identity, and networking layers and prevent recurrence.
• Innovate & lead: Generate, prioritize, and deliver SIP (Service Improvement Plan) and automation initiatives that reduce toil, improve reliability, and measurably enhance user experience; build the business case, secure alignment, and drive adoption across engineering and operations.
• Gather and document business/technical requirements; design hybrid and cloud-aligned messaging solutions, with onprem components as applicable (sizing, documentation, cost estimates).
• Plan and execute preproduction testing (test cases, pilot planning, risk/issue mitigation) and manage production deployments.
• Follow ITIL processes for Incident, Problem, and Change; contribute to continual service improvement.
• Contribute to projects across migrations, buildouts, and related infrastructure initiatives as assigned.
• Resolve incidents and problem cases using vendor guidance, platform expertise, and environment knowledge.
• Evaluate and test new capabilities through PoCs; recommend product/service enhancements with vendors.
• Perform maintenance and upgrades to sustain performance, reliability, and security.

Skills and attributes for success

• Strong analytical capability across Exchange Online (M365), mail flow, identity, and Active Directory technologies.
• Demonstrates sound judgment, discretion, and professionalism in decisionmaking.
• Excellent communication skillsverbal, written, listeningalong with strong interpersonal, organizational, and projectcoordination abilities.
• Effective teaming and collaboration, with strong organization and timemanagement skills.
• High crosscultural awareness and ability to work seamlessly with global stakeholders.
• Solid understanding of ITIL processes and their application within enterprise operations.
• Ability to manage strategic vendors, including Microsoft.
• Commitment to knowledge sharing, with the ability to deliver handson or classroomstyle training to peers and team members.

To qualify for the role, you must have

• 8+ years of hands-on experience with Microsoft Exchange Online (M365), including administration, troubleshooting, and engineering at scale; onprem Exchange experience is beneficial but not mandatory
• Proven experience supporting large-scale Exchange Online implementations, including hybrid and cloud transformation initiatives, including complex migrations and hybrid/onpremisestoM365 transition projects.
• Extensive handson administration of Exchange Online (M365) in enterprise-scale environments; familiarity with Exchange Server (2016/2019) is a plus in enterprise-scale environments.
• Hands-on experience with Exchange Online security and compliance features (e.g., Defender for Office 365, DLP, transport rules, anti-phishing, etc.)
• Strong proficiency in Microsoft 365 / Office 365 administration.
• PowerShell scripting expertise for automation, reporting, and operational tasks.
• Working knowledge of Microsoft Outlook (2016/2019/2021) and its integration with Exchange services.
• Experience using Exchange management, maintenance, and monitoring tools.
• Ability to support Digital Workplace technologies and related productivity tools.
• Understanding of identity, AD (including hybrid/AAD), DNS, IIS and core network dependencies supporting Exchange Online
• Familiarity with mobile messaging solutions (ActiveSync, Outlook for Mobile) preferred.
• Experience with SCOMbased Exchange monitoring preferred.
• Working knowledge of key M365 service components (identity, security, mail flow, compliance, etc.).

Ideally, youll also have

• Exposure to or experience with onpremises Exchange environments (hybrid scenarios, legacy integrations), including planning, designing, installing, implementing, monitoring, and optimizing Exchange infrastructure.
• Strong knowledge of Backup, High Availability (HA), Disaster Recovery (DR), and Site Resilience strategies for enterprise messaging platforms.
• Understanding of server and SAN sizing and experience with email security solutions such as antivirus and antispam gateways (e.g., IronPort, Exchange Online Protection).
• Familiarity with Exchange security technologies, including authentication, access controls, and secure configuration practices.
• Experience with email archiving and retention solutions and policies.
• Ability to configure and maintain remote access capabilities (OWA, Outlook Anywhere, etc.).
• Experience acting as a technical SME for onpremises to Office 365 (M365) migrations, including planning, execution, and cutover.
• Exposure to and interest in implementing new products, tools, and service offerings within messaging and collaboration technologies.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.