Posted 8 days ago
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**Senior Associate, Relationship Management (f/m/d) - Hong Kong** Lead key customer relationships in China & Hong Kong, driving strategic business growth and ensuring top-tier service. Manage major financial institutional clients, market infrastructure providers, and regulatory bodies. Develop new business, safeguard existing revenue streams, and collaborate with Clearstream's regional offices. Handle client inquiries, maintain high service levels, and promote Clearstream initiatives. Essential skills: client relationship management, securities settlement, corporate action, regulatory compliance (KYC, AML), and strong Mandarin/Cantonese fluency. Requires 3-6 years' experience in banking/securities, excellent communication/negotiation skills, and customer focus. Bachelor's degree needed; travel as required.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- China
Currency: Not specified
Full Job Description
Hong Kong
Your career at Deutsche Brse Group
Your Area of Work:
As a Senior Associate, Relationship Management, you will serve customers in the China & Hong Kong Market. You will ensure effective communication and feedback as well as high level of service delivered to the customers. You will be responsible for prospering new business and expanding the companys market presence in this strategically important region.
Your Responsibilities:
Manage key relationships in China & Hong Kong market, including major financial institutional clients, market infrastructure providers, and relevant regulatory bodies.
Develop new business opportunities and protect existing revenue streams in coordination with Clearstreams other regional offices.
Prepare and present proposals and product presentations to potential new customers.
Initiate, establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
Monitor service levels, escalate and resolve potential operational problems to ensure high quality standards, handle customer enquiries on settlement and custody.
Liaise with the product teams to promote Clearstream initiatives.
Keep abreast of market updates, developments, and competitors.
Act as the first line of defence in managing client relationships, ensuring adherence to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory requirements.
Your Profile:
Minimum Bachelors Degree
3 to 6 Years experience in securities / banking business, with experience in Financial Market Infrastructures custodian bank or securities services house preferred
Strong understanding of KYC and AML frameworks and client onboarding
Good knowledge of securities settlement and corporate action, ideally in both international and major domestic markets.
Experience with institutional clients, good relationship with financial institutions, hands-on customer service experience.
Outstanding communication and negotiation skills, customer and service oriented.
Excellent analytical and problem-solving skills, team player. Highly motivated and flexible.
Proficiency in written and spoken English, nativelevel proficiency in Mandarin as well as an excellent command of spoken Cantonese.
Willingness to travel as required.
