Your Area of Work:
Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction and report all important clients concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner.

Your Responsibilities:
Handle client enquiries and maintain log of client enquiries and complaints
 Identify the needs of prospective clients in assigned areas for settlement and custody
 Provide solutions to customer queries and maintain favorable relationship with clients to enhance their loyalty to the company
 Effectively liaise with head office team located in Europe to resolve client inquiries.
 Visit and train clients occasionally
Ensuring the internal control systems are in place and that office business processes comply with company policies

Your Profile:
 Minimum Bachelors Degree in Finance and/or Economics or equivalent training
 3 to 5 Years Experience in securities / banking business, with experience in custodian bank or securities house preferred
 Knowledge of or has done settlements in various markets
 Understanding of the process of income processing, corporate actions
 Possess fluent spoken Mandarin and Cantonese, and excellent spoken and written English
 Outstanding interpersonal skills, customer- and service-oriented
 Good working attitude and willing to learn
 Excellent communication, analytical and problem-solving skills
 Excellent teamwork and able to assimilate him/herself to the companys corporate environment
 Good working knowledge of MS Office
 Demonstrated ability to manage multiple tasks and priorities effectively.