Process & Service Excellence - Automation specialist, AVP

Position Overview

Job Title: Process & Service Excellence - Automation specialist, AVP

Location: Mumbai, India

Role Description

Process and Service Excellence team (PSXT) is a newly set up function under PB COO, responsible to drive Operational and Process efficiencies across business & operations through automation, collaboration & partnership with the key stakeholders. Team’s core capabilities include ideation, conversion into key initiatives, data & analytics, Management Information on Process KPIs in alignment to design and execution of target operating model including new & efficient ways of working.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Support the execution of Process and Service excellence initiatives; work closely with COO, Business, Operations & Technology Stakeholders
• Establish business case/benefit identifications for various automation proposal to provide tactical solution
• Build robust relationships with key stakeholders across levels, for collaboration and execution of cross functional and global initiatives successfully
• Build capabilities on data analytics to drive decision making through facts via self-service dashboards for management and ExCo level.
• Drive brainstorming and ideation process to understand possible levers for driving operational and transformational efficiencies across Private Bank
• Ability to influence & communicate compelling and well thought out solutions to complex problems
• Ensure robust change management through great discipline and governance for seamless execution with timely escalations and reporting
• Resilience and adaptability with a continuous improvement mindset and timely execution.
• Support various PB India Centre automation initiatives aimed towards improved efficiencies and enhanced control.

Your skills and experience

• ~10 years of professional experience in the financial sector, as well as understanding of financial products/services/operations
• Solid experience in Process Automation & Project Management to achieve top quality results.
• Experience on technical tools and applications like Power BI, Power Automate, Excel VBA, Python, SQL database
• Familiarity with emerging AI-driven automation platforms (e.g., Copilot, Gemini or similar) to enhance workflow efficiency, innovation and productivity.
• High commitment levels and willingness to learn new age automation tools, to help find tactical solutions
• Experience working in a challenging, fast-paced, global environment
• Good Analytical skills and strong written and verbal communication skills
• Experience in the independent preparation of documents/reports suitable for management reporting

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.