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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Custody Product Manager role is created to ensure our services and products are perfectly aligned with our clients' needs in the local market. This role acts as a primary resource for clients, offering expert guidance on local market practices, regulations, and trends. The Product Manager is the main point of contact for client escalations related to service suitability, working collaboratively with internal teams to resolve issues and ensure client satisfaction. This position focuses on client advocacy, market intelligence, and revenue growth, providing crucial feedback to internal teams to enhance our product offerings and overall client experience.

Key Responsibilities

• Client Guidance & Support:

  • Serve as the go-to expert for clients on local market mechanics, regulations, and operational procedures.

  • Proactively communicate market changes and updates to clients to help them navigate the local landscape.

  • Guide clients on market-specific queries, leveraging a deep understanding of how the local market operates.

• Escalation Management:

  • Act as the main point of escalation for clients when products or services do not meet their needs or expectations.

  • Investigate client issues by coordinating with internal teams (Product, Operations, Technology) to understand the root cause and find effective solutions.

  • Ensure timely communication and resolution of issues, keeping the client informed throughout the process.

• Service Suitability & Revenue Growth:

  • Analyze client needs, understand their future plans, and monitor their activity to identify revenue growth opportunities.

  • Periodically engage with clients to understand their evolving needs and identify potential growth opportunities for the business.

  • Gather, document, and channel client feedback regarding product gaps, service issues, and potential enhancements.

  • Provide insights and analysis on client needs to the Sales teams to support the development of new solutions.

• Market Analysis:

  • Conduct analysis of market trends and competitor activities to maintain a high level of market expertise.

  • Support senior team members in assessing market trends and competition by providing data and client insights.

Candidate Qualifications

Education:

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.

Experience:

• A minimum of 3 years of experience in the Securities Services, Capital Markets, or Financial Services industry.

• Prior experience in a client-facing role is a strong plus.

Skills and Knowledge:

• A foundational understanding of the Mexican securities and cash management industries.

• Excellent communication and interpersonal skills, with an ability to explain complex topics clearly and concisely.

• Strong analytical and problem-solving abilities with a talent for assessing situations and finding solutions.

• A client-focused mindset with a dedication to resolving issues and improving the client experience.

• Good organizational, planning, and time management skills.

• Proficiency in PC-based applications, including Microsoft Office Suite (Excel, Word, PowerPoint).

• Fluent in both English and Spanish is required.

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Job Family Group:

Product Management and Development

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Job Family:

Product Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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