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Job Overview

The Payment Ops Sr Grp Mgr is a senior management level position responsible for accomplishing results through the management of multiple teams or department in an effort to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management and compliance in coordination with the Operations - Transaction Services team. This role would oversee the following payment types in North America : ACH, Checks, Cash, Lockbox, Instant Payments, Electronic Check Deposit ,(RDC) , Global Check Collections (GCC), and heck returns. the selected candidate would manage offshore and onshore staff while interacting with the Federal Reserve bank, Royal Bank of Canada as well as The Clearinghouse on a daily basis. The overall objective of this role is to ensure the seamless delivery of high volume cash management payment processing for the NAM region within the services business.

Responsibilities:

• Full management responsibility over large teams in multiple locations supporting payment processing operations and transaction services sites including management of people, budget and planning
• Manage multiple major processes, including Payment Processing, operational accounting, proofing and Project, etc.
• Oversee quality reviews, end results, budget, policy formulation and planning and significant contribution to future strategy of payment Operations
• Manage client transaction reporting, including new product introductions, statement migrations, branding, legal disclaimers, etc.
• Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge
• Apply comprehensive understanding in multiple functional areas, as well as underlying business principles
• Negotiate internally, often at senior levels (across functions) and with external parties, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience in a related role
• Experience in a related role in business, functional and people management
• Trade and Cash operations knowledge in a large operations center
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelors degree/University degree or equivalent experience
• Masters degree preferred
• Certification in a Payment discipline would be a plus i.e AAP or CTP

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Full Time Salary Range:

$200,000.00 - $300,000.00

In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Apr 13, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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