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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES:

• Elaboracin de envases con producto Netkey para envo a sucursales
• Registro de entrada y salida de dispositivos en sistema container.  
• Actualizacin de las bases que se generan para el control y envo (entradas y salidas) de los dispositvos registrados en sistema.
• Alimentar base en excel de con informacin diaria de la entrada de los dispositivos.
• Consulta de pruebas para los sistemas de sipra y container.
• Apego a los procesos y polticas institucionales y escalar cualquier irregularidad 
• Construir y presentar informes de desempeo del equipo de trabajo e indicadores clave.
• Obtener la informacin necesaria para gestionar un incidente con las reas de Negocio / Seguridad / Control 
• Atender los tutoriales de capacitacin y observar un apego a los procesos operativos y polticas institucionales.

REQUERIMIENTOS:

• Comunicacin efectiva
• Capacidad de anlisis y sntesis.
• Elaboracin de informes tcnicos 
• Habilidad de trato y relaciones interpersonales
• Negociacin efectiva 
• Actitud Orientada a la satisfaccin al cliente
• Colaboracin y trabajo en equipo
• Compromiso con el cumplimiento a las polticas Institucionales 
• Mantener una actitud positiva y controlada ante situaciones de trabajo bajo presin
• Manejo de informacin.
• Conocimiento en contadura bsica.
• Experiencia en contacto con proveedores (traslado de valores).
• Ingreso de informacin a DB.
• Habilidad para comunicarse.
• Dominio de excel intermedio (Frmulas, extraccin de informacin, tablas dinmicas, concatenados).

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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