at Capgemini
ConsultanciesPosted 4 days ago
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**Technical Support Specialist**: Capgemini seeks a seasoned pro (3+ yrs) to handle hardware, software, and systems issues, ensuring user satisfaction. Your role involves resolving technical inquiries, troubleshooting, tracking issues, and maintaining accurate records. Ideal candidate exhibits exceptional problem-solving skills,Stay calm under pressure, and excels in communicating complex tech info to non-technical users. Familiarity with industry-standard tools and adaptability to new technologies is essential. Join Capgemini's flexible, dynamic work environment and enjoy various training programs and benefits.
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Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About the Job
Capgemini is looking for a Technical Support specialist role to assist users with technical issues related to hardware, software, and systems, ensuring optimal performance and user satisfaction.
Your Role
- Responding to customer inquiries and complaints about technical issues
- Diagnosing and resolving hardware, software, and networking issues
- Tracking system issues through resolution, within agreed time limits
- Talking to customers through a series of actions to resolve a problem
- Following standard procedures for proper escalation of unresolved issues
- Providing prompt and accurate feedback to customers
- Maintaining a record of customer issues as well as the solution strategy for future reference
Your Profile
- 3+ Years experience a technical support role
- Specialists must be able to convey technical information in a way that is understandable to non-technical users, making tech problems less intimidating.
- A good problem-solving mindset to quickly identify problems and provide solutions, often under pressure.
- Specialists must identify, analyze, and resolve customer issues, ensuring customer satisfaction and loyalty.
- Be able to adapt to new technologies and changes in the industry, learn new processes and remain flexible.
What you'll love about working here
- Flexible and dynamic work environment involving teams spread across different global locations;
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
- Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
