at Capgemini
ConsultanciesPosted 14 days ago
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**ServiceNow ITOM (IT/Developer/Architect) Lead** - **Configure, optimize, and manage ServiceNow ITOM Discovery and Service Mapping** in on-premises and cloud environments. - **Build, maintain, and enhance** custom Discovery patterns, probes, sensors, using JavaScript and Glide API. - **Administer Discovery and Mapping**, reconcile results, manage anomalies, and enforce CMDB alignment. - **Integrate Discovery and Mapping** with SCCM, cloud APIs, using REST/SOAP and IntegrationHub. - **Collaborate with teams to map business services** and validate service maps, while **monitoring MID Server performance**. - 5+ years in ServiceNow ITOM (Discovery & Service Mapping) with senior-level **expertise** in CMDB, CSDM, and enterprise-scale implementations. - **Proven ability** in custom Discovery optimizations, scripting, Flow Designer, and API integrations.
- Compensation
- Not specified
- City
- Pune
- Country
- India
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
- Configure, and optimize ServiceNow ITOM Discovery and Service Mapping solutions for on-premises and cloud environments.
- Develop and maintain custom patterns, probes, sensors, and MID Server capacity to ensure robust horizontal and top-down infrastructure discovery.
- Administer Discovery schedules, reconcile results, and manage anomalies to uphold CMDB data integrity.
- Define and enforce CMDB alignment with CSDM and enterprise data models, ensuring accurate CI relationships.
- Integrate Discovery and Mapping with third-party tools (e.g., SCCM, cloud APIs), using REST/SOAP and IntegrationHub.
- Collaborate with infrastructure, application, and cloud teams to accurately map business services; engage stakeholders in reviewing and validating service maps.
- Monitor MID Server performance and scale deployments to match enterprise needs.
Your profile
- Hands-on ServiceNow ITOM (Discovery & Service Mapping).
- Profound understanding of CMDB, CSDM, Discovery architectural best practices, and enterprise-scale implementations.
- Expert in building custom Discovery patterns, probes, sensors, and optimizing mapping techniques (traffic, tag, and predictive intelligence).
- Strong scripting skills (JavaScript, Glide API), Flow Designer, IntegrationHub, REST/SOAP API integrations.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
