**Salesforce Business Analyst - Knutsford, UK - Fulltime - Hybrid**
- **Key Responsibilities:**
- Lead business analysis for complex Salesforce projects across Sales, Service, and Marketing domains in a regulated B2B financial services environment.
- Employ strategic business analysis, consulting, and leadership skills to drive outcomes that balance business value, feasibility, risk, and control.
- Champion AI tools to accelerate analysis, improve delivery speed and quality, and enable delivery teams.
- Collaborate with senior stakeholders, product owners, architects, engineers, and change leads to drive strategically aligned, operationally sound, and execution-ready outcomes.
- Contribute to roadmap definition and alignment, supporting cohesive delivery of business outcomes across journeys and platforms.
- **Required Skills and Experience:**
- Proven experience as a Business Analyst, preferably with a strong background in the banking domain.
- Deep knowledge of Salesforce and related technologies, with expertise in Sales, Service, and Marketing cloud solutions.
- Experience working in multi-team, multi-vendor environments using scaled Agile or Scrum methodologies.
- Demonstrated success delivering complex business analysis outcomes in regulated environments.
- Strong stakeholder management, communication, and influencing skills.
- Familiarity with AI tools and their application to accelerate analysis and delivery activities.
- **Location:** Knutsford, UK (Hybrid working model)
- **Seniority Level:** Senior
Compensation
Not specified
Currency: Not specified
City
Manchester
Country
United Kingdom
Full Job Description
Job Title: Salesforce Business Analyst
Location: Knutsford, UK
About the Job you are considering:
We are seeking experienced Salesforce Business Analyst with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
For Senior Business Analyst where you will play a pivotal role in shaping complex Salesforce led change programmes while acting as a consultative force multiplier for delivery teams In addition to owning business analysis outcomes across multi team multi vendor environments this role is expected to actively uplift delivery effectiveness by leveraging agentic AI automation and modern delivery tools improving speed quality and decision making across the change lifecycle You will operate as a trusted advisor to senior stakeholders partnering with Product Owners Architects Engineers and Change Leads to drive outcomes that are strategically aligned operationally sound and execution ready
Your Skills:
Strategic Business Analysis Consulting Leadership
Lead end to end business analysis across complex Salesforce programmes spanning Sales
Service and Marketing domains in a regulated B2B financial services environment
Shape solution approaches in close collaboration with Solution Architects translating business intent into pragmatic scalable designs
Provide constructive challenge and advisory input to stakeholders ensuring solutions balance business value delivery feasibility risk and control
Act as a senior consultant influencing programme direction rather than operating solely in a requirements gathering capacity
Delivery Acceleration Through AI Tooling
Champion the use of agentic AI and intelligent tooling to accelerate analysis and delivery activities including o AI assisted requirements elaboration and refinement o Automated traceability impact analysis and documentation o Intelligent backlog prioritisation and dependency visibility o Accelerated UAT preparation defect triage and insights
Coach and enable delivery teams on practical governed adoption of AI toolsensuring productivity gains without compromising risk data or regulatory obligations
Continuously identify opportunities to reduce manual effort improve flow and enhance quality through tooling and automation
Stakeholder Programme Engagement
Build strong credible relationships with senior business and technology stakeholders operating with confidence maturity and empathy
Represent the customer and business voice across programme level ceremonies and cross journey forums
Facilitate complex requirements workshops sprint demos Show Tells and UAT cycles across distributed teams and vendors
Communicate complex or sensitive information clearly tailoring messaging to technical and non technical audiences
Multi Team Agile Delivery
Operate effectively within Scaled Agile SCRM Agile delivery models Support o High quality user story creation and acceptance criteria o Backlog refinement and prioritisation across multiple teams o Dependency identification sequencing and mitigation
Contribute to roadmap definition and alignment supporting cohesive delivery of business outcomes across journeys and platforms
Risk Control Governance
Take ownership of risk identification and mitigation within the scope of analysis and change
Ensure requirements designs and delivery artefacts align with Barclays control governance and regulatory standards
Support change embedding through traceability operational readiness and change management activities
We are a Disability Confident Employer:
Capgemini is proud to be a
Disability Confident Employer (Level 2)
under the UK Governments Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, and
Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make It Real (what does it mean for you):
Youd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis ‘learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the Worlds Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini:
Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real |
**Salesforce Business Analyst - Knutsford, UK - Fulltime - Hybrid**
- **Key Responsibilities:**
- Lead business analysis for complex Salesforce projects across Sales, Service, and Marketing domains in a regulated B2B financial services environment.
- Employ strategic business analysis, consulting, and leadership skills to drive outcomes that balance business value, feasibility, risk, and control.
- Champion AI tools to accelerate analysis, improve delivery speed and quality, and enable delivery teams.
- Collaborate with senior stakeholders, product owners, architects, engineers, and change leads to drive strategically aligned, operationally sound, and execution-ready outcomes.
- Contribute to roadmap definition and alignment, supporting cohesive delivery of business outcomes across journeys and platforms.
- **Required Skills and Experience:**
- Proven experience as a Business Analyst, preferably with a strong background in the banking domain.
- Deep knowledge of Salesforce and related technologies, with expertise in Sales, Service, and Marketing cloud solutions.
- Experience working in multi-team, multi-vendor environments using scaled Agile or Scrum methodologies.
- Demonstrated success delivering complex business analysis outcomes in regulated environments.
- Strong stakeholder management, communication, and influencing skills.
- Familiarity with AI tools and their application to accelerate analysis and delivery activities.
- **Location:** Knutsford, UK (Hybrid working model)
- **Seniority Level:** Senior
Full Job Description
Job Title: Salesforce Business Analyst
Location: Knutsford, UK
About the Job you are considering:
We are seeking experienced Salesforce Business Analyst with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
For Senior Business Analyst where you will play a pivotal role in shaping complex Salesforce led change programmes while acting as a consultative force multiplier for delivery teams In addition to owning business analysis outcomes across multi team multi vendor environments this role is expected to actively uplift delivery effectiveness by leveraging agentic AI automation and modern delivery tools improving speed quality and decision making across the change lifecycle You will operate as a trusted advisor to senior stakeholders partnering with Product Owners Architects Engineers and Change Leads to drive outcomes that are strategically aligned operationally sound and execution ready
Your Skills:
Strategic Business Analysis Consulting Leadership
Lead end to end business analysis across complex Salesforce programmes spanning Sales
Service and Marketing domains in a regulated B2B financial services environment
Shape solution approaches in close collaboration with Solution Architects translating business intent into pragmatic scalable designs
Provide constructive challenge and advisory input to stakeholders ensuring solutions balance business value delivery feasibility risk and control
Act as a senior consultant influencing programme direction rather than operating solely in a requirements gathering capacity
Delivery Acceleration Through AI Tooling
Champion the use of agentic AI and intelligent tooling to accelerate analysis and delivery activities including o AI assisted requirements elaboration and refinement o Automated traceability impact analysis and documentation o Intelligent backlog prioritisation and dependency visibility o Accelerated UAT preparation defect triage and insights
Coach and enable delivery teams on practical governed adoption of AI toolsensuring productivity gains without compromising risk data or regulatory obligations
Continuously identify opportunities to reduce manual effort improve flow and enhance quality through tooling and automation
Stakeholder Programme Engagement
Build strong credible relationships with senior business and technology stakeholders operating with confidence maturity and empathy
Represent the customer and business voice across programme level ceremonies and cross journey forums
Facilitate complex requirements workshops sprint demos Show Tells and UAT cycles across distributed teams and vendors
Communicate complex or sensitive information clearly tailoring messaging to technical and non technical audiences
Multi Team Agile Delivery
Operate effectively within Scaled Agile SCRM Agile delivery models Support o High quality user story creation and acceptance criteria o Backlog refinement and prioritisation across multiple teams o Dependency identification sequencing and mitigation
Contribute to roadmap definition and alignment supporting cohesive delivery of business outcomes across journeys and platforms
Risk Control Governance
Take ownership of risk identification and mitigation within the scope of analysis and change
Ensure requirements designs and delivery artefacts align with Barclays control governance and regulatory standards
Support change embedding through traceability operational readiness and change management activities
We are a Disability Confident Employer:
Capgemini is proud to be a
Disability Confident Employer (Level 2)
under the UK Governments Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, and
Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make It Real (what does it mean for you):
Youd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis ‘learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the Worlds Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini:
Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real |
