at Capgemini
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**SACM CMDB Administrator** - Manage & Enhance IT Asset Configuration. Lead SACM and CMDB processes, maintaining accurate configuration data, improving data quality, and ensuring operational insights. Collaborate cross-functionally to capture and update asset data, driving continuous process optimization. Experienced in ServiceNow, ITIL, and IT infrastructure. 4-6 years in SACM/CMDB management within an ITSM environment. Strong analytical, problem-solving, and communication skills required. Join Capgemini for learning opportunities and a diverse work environment.
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Own and manage the Service Asset & Configuration Management (SACM) and CMDB processes within the ITSM framework
- Maintain and update the CMDB, ensuring all configuration items (CIs) accurately reflect the current IT environment
- Oversee CI classification, categorization, and relationship mapping across infrastructure and applications
- Monitor and improve CMDB data quality, resolving inconsistencies and ensuring data reliability
- Ensure governance, compliance, and adherence to CMDB standards, policies, and regulatory requirements
- Perform periodic audits to validate CMDB accuracy and completeness
- Collaborate with IT Operations, Service Management, and other teams to capture and update asset data
- Support Incident, Change, Problem, and Release Management processes with accurate configuration data
- Generate reports and analytics to track CI trends, compliance, and operational insights
- Drive continuous improvement and optimization of CMDB processes, tools, and integrations
Your Profile
- 4 to 6 years of experience in SACM and CMDB management within an ITSM environment
- Strong hands-on experience with ServiceNow CMDB and Discovery tools
- Good understanding of ITIL practices, especially Configuration and Change Management
- Solid knowledge of IT infrastructure (servers, networks, databases, cloud, and applications)
- Experience in data management, automation, and CMDB integrations
- Strong analytical and problem-solving skills with a focus on data accuracy
- Excellent collaboration, communication, and stakeholder management skills
- Ability to work with cross-functional teams and explain technical concepts to non-technical stakeholders
What will you love working at Capgemini
- You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
