at Capgemini
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**Product Designer** - Shape user-centered digital experiences at Capgemini. Lead end-to-end design, from research to prototyping, collaborate with cross-functional teams, and define product strategy. Apply 5+ years of design experience, proficiency in Sketch/ Figma, and familiarity with user research methods. Embrace agile methodologies and iterate based on user feedback. Join Capgemini, imagine the future, and make it real.
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead endtoend Infrastructure Service Management, ensuring high service availability, performance, continuity, and user satisfaction.
- Provide strategic and operational leadership across Network, Security, Cloud/Data Center, and Digital Workplace portfolios.
- Serve as the senior escalation point for major incidents, chronic issues, and critical service disruptions.
- Ensure all RUN services comply with ITIL best practices, SLAs, and operational KPIs while maintaining a secure and stable environment.
- Drive governance, major incident reviews, rootcause elimination, and continuous service improvement initiatives across global operations.
Your Profile
- 15+ years of experience in infrastructure service delivery and service run operations within large, complex IT environments.
- Apply strong technical understanding to troubleshoot issues, drive rootcause analysis, and guide teams toward effective resolution.
- Lead multiple infrastructure portfolios including Network, Security, Cloud, Data Centers, and Digital Workplace.
- Demonstrate deep expertise in ITIL processes across Incident, Problem, Change, Request, and Knowledge Management.
- Manage highpressure escalations, influence senior stakeholders, and deliver clear executivelevel service performance reporting with a customerfirst mindset.
What You Will Love Working in Capgemini
- Take ownership of missioncritical infrastructure portfolios where your leadership directly impacts service stability, security, and enterprisewide user experience.
- Collaborate with global service teams, technology leaders, and business stakeholders to drive modernization, simplification, and continuous service improvement across the infrastructure landscape.
- Clear career progression paths from engineering roles to architecture and consulting.
- Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
