YOUR ROLE

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high-quality service to your client.

In this role you will play a key role in:

• Apply process improvement methodologies to the area of expertise for the continuous improvement purposes
• To enhance and re-design processes to ensure improvement within client context.
• Drive Value back to client utilizing their process expertise.
• Keep abreast of technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise.
• Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery.

YOUR PROFILE

• Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.
• Handle complex client specific queries, issues or escalations within the client context
• Ensures correct and timely cash is applied accurately and timely
• Ensures clearing and reconciliations is performed in a correct and timely manner
• Escalates potential and significant cash forecast deviations to the Client.
  
  

WHAT YOU'LL LOVE ABOUT WORKING HERE

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.