Your Role

We are looking for a Change Management Lead to govern and optimize the integrated change management process across multiple service towers and suppliers. This role is pivotal in ensuring operational stability, risk mitigation, and continuous improvement through structured ITIL-based change practices. The ideal candidate will bring deep expertise in ITSM, stakeholder engagement, and cross-sector transformation.

Key Responsibilities

• Lead and govern the end-to-end change management process across all service domains and vendors.
• Ensure strict adherence to standardized change policies, procedures, and SLAs.
• Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Facilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.
• Review and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.
• Collaborate with stakeholders to validate change plans and rollback strategies.
• Track and analyze change success rates, trends, and compliance metrics across suppliers.
• Identify opportunities for automation, process improvement, and service enhancement.

Your Profile

• Proven experience as an ITSM Consultant or Change Manager, with a strong track record in leading change initiatives across government, utilities, and healthcare sectors.
• Deep understanding of ITIL-based frameworks, with the ability to align change processes to strategic business operational goals.
• Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
• Strong analytical and communication skills, with the ability to influence senior stakeholders and navigate complex environments.

Preferred Certifications:

• ITILv3 (or ITIL4 preferred)

What youll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate.

Apply today!