Your Role

• Provide L3 operational ownership for Microsoft Intune, acting as the highest escalation point for complex endpoint incidents and service-impacting issues.
• Manage and optimize Intune device and application management across Windows, iOS, and Android, including Windows Autopilot provisioning and lifecycle operations.
• Design, package, deploy, and troubleshoot Intune Win32 and enterprise applications, ensuring reliable detection, compliance, and remediation.
• Implement and administer Endpoint Privilege Management (EPM) through Intune, balancing security enforcement with enduser productivity.
• Use Intune reporting, Nexthink, and DEX analytics to proactively identify endpoint issues, improve device health, and enhance digital employee experience.
• Drive root cause analysis, standardization, and continuous improvement, contributing to Intune runbooks, automation, change initiatives, and mentoring L2 support teams.

Your Profile

• 5+ years of experience working with Microsoft Endpoint Management, Intune, and Windows Autopilot in large enterprise environments.
• Strong hands-on expertise in Windows Autopilot deployment models, Enrollment Status Page (ESP), device enrollment troubleshooting, and endpoint lifecycle management.
• Proven experience with Endpoint Privilege Management (EPM) or endpoint privileged access models.
• Solid knowledge of application packaging and deployment (Win32/MSI), including detection logic, updates, and remediation in Intune.
• Experience using Nexthink or DEX analytics platforms to monitor endpoint health, performance, and digital employee experience.
• Strong background in ITIL-based incident, problem, and change management, with the ability to conduct deep technical troubleshooting, RCA, and long-term service stabilization.
• Excellent communication and collaboration skills, working effectively across endpoint, security, product, and operations teams.

What Will You Love Working at Capgemini

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.