Your Role

Role and Responsibilities:

• Utilise vendor best practices across cloud + on-premises infrastructure
• Cloud Platforms (AWS & Azure): Support and maintain core cloud services across AWS and Azure environments. Assist with provisioning, configuration, monitoring, and troubleshooting of IaaS/PaaS workloads.
• Window Server builds & upgrades hosted in Azure, AWS and 3rd Party VMware
• Manage certificates across internal PKI, public certificate authorities, web services, and infrastructure components. Ensure timely renewal and lifecycle governance.
• Drive continuous improvement and reduction in manual effort by automating deployments and configuration updates
• Execution of application and/or platform changes, releases, and service requests in supported environments
• Root cause analysis and service improvement solutions
• Adhere to ITIL guidelines for Incident, Problem, Risk, Configuration and Change Management
• Ensure all work is carried out and documented in accordance with required standards, methods, and procedures
• Flexible work arrangements two days per week from home
• Have existing AWS or Microsoft certifications

Your Profile

You will need to be a passionate, motivated and client focused Support Engineer.

• Previous experience in working for an MSP or large government schools
• Managing, Upgrading & Building of Windows Servers in Azure, AWS and VMware Environments
• In depth expertise in Active Directory, Azure Active Directory, GPO, File Server, DHCP, DNS, AWS, audit response and vulnerability remediation
• A hunger for knowledge with the passion to learn about the latest innovations in the industry, which you will enjoy sharing with the wider team
• Adaptability to changing environments and workloads
• Ability to use own initiative

What youll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate.

Apply today!