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Posted 7 days ago

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**HR Operational Excellence**: As the primary escalation point for level 2 client issues, you'll build stakeholder relationships, resolve tickets efficiently, and drive service improvements. You'll collaborate with clients and SMEs to identify enhancements, monitor employee satisfaction, and lead special projects. Proven HR services expertise, strong interpersonal skills, and a customer-centric mindset are essential. Proficiency in HRIS systems and Microsoft Office Suite is required. This role offers comprehensive wellness benefits and an inclusive work environment at Capgemini, a global leader in technology and business transformation.

Compensation: Not specified
City: Mumbai
Country: India

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

- Serve as the primary point of contact for level 2 escalations from client.

- Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
- Provide guidance and support to Team Members and Delivery Manager

- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
- Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
- Lead special projects and initiatives as assigned by senior management.

Your Profile

Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
Excellent communication skills, including written, verbal, and presentation skills.
Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
Customer-centric mindset with a passion for delivering an exceptional employee experience.
Proficiency in HRIS systems and Microsoft Office Suite.
Customer-centric mindset with a passion for delivering an exceptional employee experience.

What Youll Love about working Here

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Full Job Description

Your Role

- Serve as the primary point of contact for level 2 escalations from client.

- Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
- Provide guidance and support to Team Members and Delivery Manager

- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
- Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
- Lead special projects and initiatives as assigned by senior management.

Your Profile

Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
Excellent communication skills, including written, verbal, and presentation skills.
Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
Customer-centric mindset with a passion for delivering an exceptional employee experience.
Proficiency in HRIS systems and Microsoft Office Suite.
Customer-centric mindset with a passion for delivering an exceptional employee experience.

What Youll Love about working Here

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.

HR Operational Excellence

Full Job Description

Your Role

Your Profile

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