at Capgemini
ConsultanciesPosted 25 days ago
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**Contact Center Senior Associate** - Skilled in process analysis and business information research, you'll build domain knowledge and drive strategy with clients. Key responsibilities: process and data elicitation, stakeholder management, and target process derivation. Required skills: experience in Business Analysis, strong analytical and communication skills, and familiarity with process mapping tools (e.g., ArchiMate, Lucidchart). SRocity level.
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Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
