at Capgemini
ConsultanciesPosted 3 months ago
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As a Contact Center Senior Associate, you will work with business advisors to shape client vision and strategy, eliciting processes, data and capabilities and deriving target processes and business requirements for current and future solutions. You will analyze processes, systems and data, perform research, and build domain knowledge to support decision making. The role focuses on understanding user and stakeholder needs and translating them into actionable requirements within a contact center context.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
