at Capgemini
ConsultanciesPosted 13 days ago
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**Contact Center Process Associate**: Analyzes and understands business processes, data, and user needs to derive process improvements and business requirements. Requires 3+ years in process analysis, proficiency in data analysis tools (e.g., SQL, Power BI), and domain expertise in contact center operations.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
